Recommended PC and Software Configuration


These are recommended software and settings for using the MyHelper web site.

Recommended Configurations:

Browsers
We strongly recommend using Version 4.0 or higher of either Microsoft Internet Explorer or Netscape Communicator because our site works best with these browsers. Keep in mind that the newer browsers not only have newer features, they often fix browser vendor bugs, especially those dealing with Internet security.
Click below to download the latest version of each browser:
JavaScript
You must use a browser that supports JavaScript and have JavaScript enabled.

Enable JavaScript for Netscape

1. From the browser's menu bar, select Edit.
2. Click Preferences.
3. Click Advanced.
4. Click the Enable JavaScript box to select JavaScript.
Note: If the box has a checkmark, JavaScript is already enabled. Complete step 5 to exit.
5. Click OK.

Enable JavaScript for Microsoft Internet Explorer

1. From the browser's menu bar, select Tools.
2. Click Internet Options.
3. Click the Security tab.
4. Click Custom and then click Settings.
5. Scroll down to Active Scripting.
6. Click Enable to select it.
Note: If the radio button is already selected, JavaScript is enabled. Complete the remaining steps to exit.
7. Click OK.
8. Click Yes.
9. Click OK.

Enable JavaScript for Microsoft Internet Explorer 4.0

1. From the browser's menu bar, select View.
2. Click Internet Options.
3. Click the Security tab.
4. Click Custom and then click Settings.
5. Scroll down to Active Scripting.
6. Click Enable to select it.
Note: If the radio button is already selected, JavaScript is enabled. Complete the remaining steps to exit.
7. Click OK.
8. Click Apply.
9. Click OK.
Cookies
You must have cookies enabled to access the MyHelper site. Our web site uses temporary cookies for security purposes. We do not collect this information or use it for any other purposes.

To check your browser in Internet Explorer 4.x, click View menu option at top of the browser. Select Internet Options, then select Advanced tab. Scroll down to Cookies section. Client must accept cookies for security, so check either "Prompt before accepting cookies" or "Always accept cookies." Click OK.

To check in Netscape Communicator 4.5, click Edit menu option at top of browser. Select Preferences. Under Categories, click on the word Advanced (not the + or - next to it). In the right side of the panel select the "Accept all cookies" or "Accept only cookies that get sent back to originating server." Click OK.

To check in Microsoft Internet Explorer 5.0, from the browser's menu bar, select Tools. Click Internet Options. Click the Security tab. Click Custom and then click Custom Level. Scroll down to Cookies. Click Enable to select "Allow cookies that are stored on your computer" Click Enable to select "Allow per-cookies (not stored)" Note: If the radio button is already selected, Cookies are enabled. Complete the remaining steps to exit. Click OK. Click Yes. Click OK.

To check in Microsoft Internet Explorer 6.0, from the browser's menu bar, select Tools. Click Internet Options. Click the Privacy tab. Click Advanced. Make sure the "Override Automatic Cookie Handling" is checked. Also, make sure that "First-Party Cookies" and "Third-Party Cookies" are checked for "Accept." Lastly, make sure that "Always allow session cookies" is checked. Click OK. Click OK.

Firewalls
Firewalls can cause problems either completing the authentication process used on this site. If you have connection problems, disconnect your firewall to see if that helps.

Windows XP has a built-in firewall. If you believe that this may be causing connection problems, follow these steps to disable your firewall:
Click Start, Control Panel, double-click Network Connections Select the Internet connection, Network Tasks, Change settings of this connection, Advanced tab, Internet Connection Firewall, uncheck or check the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.